1Directly in the app
The fastest route. Deletion runs immediately, there is no request to file and no waiting time.
- Open Ankaa and sign in.
- Go to Settings.
- Open the Control section.
- Choose Delete account and confirm.
If you want to keep a copy of your entries first, use Export data in the same section. You get a file containing everything in your account.
2By email if you cannot sign in
If you can no longer reach your account, write to [email protected] with the subject Delete account. Please send the message from the email address you registered with. That lets us identify you without asking for further data.
We confirm receipt and delete within 30 days, usually much sooner.
3What gets deleted
Deleting the account removes everything attached to it:
- Sign-in details and account (email address, password hash, account status)
- Routines, weekly plan and completed sessions
- Daily counters and tracking entries
- Notes and reflections
- Health entries, including values received from a connected health source
- Finance entries you typed in yourself
- Training sessions from the movement area and the shopping list
Deletion is final. There is no recycle bin and no way to restore the data.
4What stays for now
- Invoice and payment records have to be retained under commercial and tax law, usually for up to 10 years. They sit with the payment provider and are separate from the account.
- Technical logs (for example for attack prevention) are deleted or anonymised promptly and can no longer be linked to you.
- Crash reports contain no identifiers, no email addresses and no content from the health or finance areas. They are not linked to your account.
5Questions and further rights
Besides deletion you have the right to access, rectification, restriction of processing and data portability, among others. An informal message to [email protected] is enough. All details are in the privacy policy.